Return Policy

~ All items should be unworn and free from damage.

~ We cannot offer exchanges on jewelry, only returns. 

~ Item should be returned within its original packaging (box, pouch, and polish cloth included).

~ All sale or discounted items are final sale.

 

~ All items should be unworn and free from damage.

~ Exchanges are accepted. 

~ Item should be returned within its original packaging (tags still attached, if any).

~ All sale or discounted items are final sale. 

  

 

  

At the moment we only offer free shipping, returns or exchanges are the responsibility of the customer. However, if you receive a defective item, Riwaya will send you a pre-paid shipping label to send back to us. 

 

 

If you would like to initiate a return or exchange, please email us at info@riwayaco.com with your name, order number, and product you would like to send back. Once you send an email, please allow up to 3 business days before following up.

 

 

If you are not entirely satisfied please contact us and we will do everything possible to make things right. After all, your happiness fuels our existence.